Founder's Office - Customer Success & Outbound Specialist

tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST.At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder’s Office, you’ll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform. This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.What You’ll Do In this hybrid role, you’ll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives:Customer Success Onboarding & Campaign Setup:Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns. Performance Analysis:Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results. Strategic Support:Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns. Relationship Management:Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.Email & LinkedIn Campaign Execution Outbound Campaigns:Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexy’s clients and internal growth experiments. Personalization & Segmentation:Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement. Continuous Optimization:Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers. Platform Expertise:Become a power user of Dexy’s AI platform, demonstrating its value in creating and scaling outbound campaigns.Founder’s Office Strategic Projects High-Impact Initiatives:Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts. Customer Feedback Loop:Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization. Growth Experiments:Test and validate innovative outreach strategies to stay ahead in outbound lead generation.What You Bring to the Table Email & LinkedIn Campaign Expertise:Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR. Customer Success Knowledge:1-2 years in customer-facing roles (Customer Success, Account Management, or Sales) with a focus on outbound outreach. Communication Skills:Exceptional written and verbal communication skills, with a knack for crafting compelling messages for different audiences. Analytical Mindset:Ability to analyze campaign data, identify trends, and suggest optimizations for better performance. Self-Starter:A proactive individual who takes ownership of challenges and delivers results in dynamic, fast-paced environments. Growth Mindset:Eager to learn, adapt, and grow alongside a team of high performers.Why Dexy? Founder-Led Mentorship:Work closely with the founding team, gaining invaluable insights and exposure to startup leadership. Skill Development:Hone your expertise in email and LinkedIn outreach, customer success, and SaaS growth strategies. Relocation Benefits:We provide housing and relocation assistance to make your move seamless. Impactful Role:Be at the forefront of scaling AI-driven outbound lead generation, directly influencing Dexy’s growth trajectory.Perks & Benefits Competitive salary with performance-linked bonuses. First-hand mentorship from founders and industry veterans. Opportunities for accelerated career growth in a core team role. A fun, high-energy startup culture filled with driven individuals.Who Should Apply? This role is for ambitious individuals who: Have experience running email and LinkedIn campaigns and are familiar with tools like Outreach, Salesloft, Instantly, or LinkedIn Sales Navigator. Thrive in customer-facing roles and want to elevate their skills in outbound strategy and customer success. Are excited about working closely with founders in a high-responsibility role. Are hungry to learn, grow, and make a tangible impact in a fast-paced AI SaaS startup.Ready to Build the Future of Outbound Lead Gen? ONLYif you’re passionate about Email and LinkedIn campaigns and want to combine hands-on execution with strategic growth initiatives, we’d love to hear from you. Apply now and become a part of Dexy’s mission to revolutionize outbound lead generation!About Dexy Dexy is an AI-powered outbound lead generation platform helping businesses supercharge their sales pipelines. We’re on a mission to revolutionize how companies find and engage their next customers. Join us in shaping the future of sales intelligence!Location:RemoteExperience:1-2 Years (Previous experience as an SDR specializing in email and LinkedIn campaigns is a strong plus) Type:Full-Time Compensation:30-50K

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