Implementation Specialist

Total CollectR (a product of Total AI Systems Inc.) is a fast-growing SaaS startup revolutionizing the debt collection industry through automation, AI, and customer-centric design. Our platform helps businesses recover debt ethically and efficiently across 15+ digital communication channels improving collections while protecting consumer experience.Were a remote-first, product-driven company with teams across India, the U.S., and the Philippines. Our culture values ownership, speed, and clear communication, empowering every team member to make an impact.Reports To: Chief Technology Officer (CTO)Location: Remote Work Hours: US Central TimeAbout the RoleWere growing fast and we need an experienced Implementation Manager who knows how to turn signed deals into successful launches. You’ll own the post-sale experience, driving new clients from kickoff to go-live with speed, precision, and clear communication.You’ll manage multiple SaaS implementations at once, learn our product inside-out, perform baseline configurations, and ensure every customer sees value fast. This role combines relationship management, project execution, and process improvement — all with a focus on customer satisfaction and delivery timelines.What You’ll DoLead multiple client implementations from Sales handoff through Customer Success transition.Set clear expectations, manage timelines, and deliver on commitments.Learn the platform quickly and handle baseline configurations.Coordinate with Product, Engineering, and Compliance to execute migrations and integrations.Identify and share product improvement opportunities with the CTO.Build repeatable processes that improve speed and consistency.What You Bring3–6+ years leading SaaS implementations — ideally in fintech or compliance software.Proven record delivering projects on time and keeping customers happy.Strong communicator and fast learner with technical aptitude (APIs, data, integrations).Organized, proactive, and confident managing multiple clients in motion.Must work U.S. Central Time (CST).Why You’ll Love ItJoin a remote-first SaaS company modernizing debt collection through innovation and transparency.You’ll work directly with the CTO, influence the product, and build scalable systems that fuel growth.

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