Assistant Manager (Exam Management) ASA

Job Purpose Own the end-to-end academic operations across grade management, data analytics, international exchange coordination, and process automation. The role is responsible for ensuring academic data integrity, audit compliance, and stakeholder alignment between faculty, AAs, and central academic teams. The Assistant Manager leads academic process execution and supports continuous improvement in data systems, reporting, and operational efficiency.Job Outline Grade ManagementManage the full cycle of grade operations across PGP and PGP YL courses, from faculty submissions to student release.Review grade accuracy, ensure adherence to grade policy cut-offs, and maintain audit-ready records.Coordinate with faculty, AAs, and IT for LMS gradebook validation and troubleshooting.Support faculty during grade uploads and resolve any gradebook access or submission issues.Faculty & Student EngagementAct as the point of contact for academic queries from faculty and students.Coordinate grade release communication with all stakeholders, including faculty, students, and internal teams.Facilitate timely responses and ensure follow-up on faculty and student requirements throughout the academic cycle. Data Analytics & ReportingDevelop and maintain dashboards and performance reports for academic metrics (grades, exams, attendance, etc.)Generate insights from data to support academic planning and decision-making.Ensure 100% accuracy in academic data reporting and maintain audit compliance records. International ExchangeManage course approvals, credit mapping, and student record updates on the iExchange portal.Coordinate with area coordinators and the Registrar’s Office for exchange course validations.Review exchange transcripts and ensure accurate concentration/credit updates in the system.Academic Data ManagementOversee academic database accuracy across Salesforce, LMS, and internal trackers.Coordinate with cross-functional teams for data alignment, archival, and verification.Maintain audit readiness and process documentation in coordination with IAA.Process Automation & System EnhancementCollaborate with IT for system improvements and automation of manual processes (LMS/Salesforce/Registro).Conduct user testing and share feedback for new academic system features.Maintain Zoho dashboards and trackers for operational transparency.Job SpecificationKnowledge / EducationBachelor’s/Master’s degreeSpecific SkillsStrong analytical and problem-solving skills, attention to detail, and coordination abilityTools: LMS, Salesforce, Atrium, Zoho, MS Excel/PowerPoint; strong written comms (faculty-facing).Desirable Experience4-5 years of experience in academic operations, data analytics, or higher education administrationJob Interface/Relationships:InternalWithin department, Faculty, and other departments in ISBExternalVendorsKey Responsibilities and % Time SpentGrade management & compliance (LMS validation, grade cut-off adherence, audit readiness)30%Faculty & student engagement (academic queries, grade release coordination) - 20%Data analytics & reporting (dashboards, trend analysis, performance insights for leadership) - 15%International exchange coordination & graduation checks (course approvals, iExchange portal, credit mapping) - 10%Academic data management & records accuracy (Salesforce, LMS, archival, audit documentation)15%Process automation & system enhancement (automation initiatives, Zoho/Registro improvements, testing) - 10%Total - 100%KPI - Grade processing accuracy and timelinessMeasure - Grade release adherence and error logsTarget - 100% accuracy, on-time releaseData Source - LMS / SAP logsKPI - Faculty and student satisfactionMeasure - Communication and response timeTarget - ≥ 4.5/5 feedbackData Source - Faculty/StudentKPI - Data reporting and analytics qualityMeasure - Dashboard completion and insights sharedTarget - 100% dashboards delivered on timeData Source - Power BI / Excel reportsKPI - Exchange course approval accuracyMeasure - iExchange records validated and updatedTarget - Zero discrepanciesData Source - iExchange / Registrar dataKPI - System and process improvementMeasure - Automation tasks completedTarget - 100% on scheduleData Source - Zoho / IT trackerKPI - Audit readinessMeasure - Compliance reports and documentationTarget - Zero audit exceptionsData Source - IAA audit notesAny Other Significant InputWeekend or late-evening work may be required during peak academic cycles (exam weeks, grade release, and term transitions).

Apply Now