Franchise Relationship Manager

Company Description Headmasters Salon India is a premier destination for hair, skin, body, hand, and feet services. Founded in Chandigarh in 2002, Headmasters is now recognized as Asia's largest standalone SPALON on high street, with numerous national and international awards. Operating in a state-of-the-art 17,000 sq. ft. facility since 2007, it is supported by a team of over 150 well-trained professionals. The salon proudly serves approximately 75,000 clients annually, offering top-notch services to its diverse clientele. Role Description This is a full-time, on-site role located in Sahibzada Ajit Singh Nagar for a Franchise Relationship Manager. Key responsibilities include managing and nurturing relationships with franchise partners, ensuring compliance with brand standards, providing operational support, devising strategies to enhance franchise performance, and facilitating communication between franchisees and the head office. The role also involves conducting periodic reviews with franchises and exploring avenues for continuous growth and development of the brand. Qualifications Strong relationship management and communication skillsExperience in franchise management, business development, or operationsKnowledge of branding and maintaining adherence to organizational standardsProblem-solving, conflict resolution, and negotiation skillsBachelor's degree in Business Administration, Hospitality Management, or related fieldsProficiency in using CRM software and Microsoft Office toolsAbility to work collaboratively and liaise effectively with various stakeholdersProven ability to manage multiple tasks and meet deadlinesPrior experience in the salon, beauty, or service industry is a plus

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