Customer Service Operation Coordinator

We are seeking a highly professional Operations Coordinator who will play a critical role in ensuring seamless communication, execution, and alignment across multiple operational functions. This is a dynamic position designed for someone who is adaptable, composed, and capable of operating across scheduling, customer communication, and project coordination without being confined to a single functional label. This role is built for an individual who understands that strong operations are driven by precision in communication, accountability in execution, and consistency in follow-through. Key Responsibilities • Serve as a central point of communication between customers, internal teams, and leadership • Manage and coordinate schedules, timelines, and operational workflows • Handle customer interactions with professionalism, clarity, and confidence • Monitor project progress and ensure timely execution across departments • Identify operational gaps and escalate risks proactively • Maintain accurate documentation and communication logs • Adjust daily priorities based on business demands and operational needs • Ensure all interactions reflect a high standard of professionalism and authority This role is intentionally cross-functional. It integrates responsibilities commonly associated with scheduling, customer experience, and project coordination into one unified operational position. Requirements Qualifications and Skills • Exceptional written and verbal communication skills in English • Strong organizational and multitasking capabilities • Ability to operate in fast-paced, evolving environments • High level of attention to detail and follow-through • Strong problem-solving and critical-thinking skills • Ability to remain calm and structured under pressure • Demonstrated ownership mindset and accountability • Professional demeanor in all client and internal interactions Performance Expectations • Clear, timely, and accurate communication at all times • Zero tolerance for missed follow-ups or unresolved issues • Strong prioritization and execution across multiple workflows • Consistent documentation and operational visibility • Ownership of outcomes, not just assigned tasks Benefits • Stable, fixed compensation structure with no dependency on commissions • Long-term growth and advancement opportunities within operations • Exposure to multiple departments and business functions • Development of high-level communication and leadership skills • Direct collaboration with leadership and decision-makers • Structured training and operational mentorship • Strong process-driven work environment • High job stability in a core operational role • Opportunity to build a versatile operations career • Professional, performance-focused culture

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