Technical Support Specialist

Company Name: Viraliq Job Role: Technical Support Specialist Experience Required: 3+ Years Job Overview: Viraliq is looking for a skilled and innovative Technical Support Engineer (AI Tools Expert) who has hands-on experience with Prompt Engineering, Generative AI, and AI Automation. The ideal candidate should be passionate about leveraging AI tools to automate workflows, improve productivity, and build intelligent business solutions. Key Responsibilities Design, test, and optimize prompts for AI tools and models. Build and manage AI-powered workflows and automation systems. Develop and deploy AI agents / AI bots for business use cases. Work with No-Code / Low-Code platforms to automate processes. Research and implement new AI tools to improve efficiency and productivity. Collaborate with internal teams to integrate AI solutions into business operations. Troubleshoot and maintain AI automation systems and integrations. Required Skills Strong knowledge of Prompt Engineering. Hands-on experience with Generative AI tools. Experience with Twilio (Voice API, calling automation). Experience with CallHippo and GoHighLevel. Hands-on experience in AI workflow automation. Knowledge of No-Code / Low-Code platforms such as Zapier, Make, etc. Understanding of AI Agents / AI Bots. Strong problem-solving mindset and creativity. Contact: Location: Phase 8B Industrial Area Mohali, Punjab Note: Immediate Joiners are preferred

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