Technical Delivery Manager

Technical Delivery Manager (Digital, Data, QE & Salesforce) Role Summary Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data/Analytics, Quality Engineering, and Salesforce. Lead cross-functional squads, align stakeholders, manage scope/schedule/cost/quality, and drive predictable outcomes with a strong engineering backbone. Responsibilities Delivery & Program Leadership Orchestrate multi-team delivery (roadmaps, milestones, dependencies, release plans) across web/mobile, APIs/integration, data, QE, and Salesforce workstreams. Run Agile at scale (Scrum/Kanban/SAFe): backlog health, sprint goals, PI planning, metrics. Own RAID (Risks, Assumptions, Issues, Dependencies), change control, and escalations. Stakeholder & Communication Serve as primary client interface; translate business outcomes into actionable delivery plans. Establish governance: weekly status, steering decks, OKRs, and executive communications. Engineering Excellence Guide solutioning with architects across front end (JavaScript/TypeScript; React, Angular, Vue; iOS/Android; React Native/Flutter) , middleware (Java, .NET, Python, Node.Js, MuleSoft) , and cloud (AWS, Azure, GCP) , applying API‑led and cloud‑native patterns. Oversee data pipelines (ETL/ELT), lakehouse/warehouse, MDM/data quality, and reporting/AI readiness. Champion QE strategy (automation‑first, CI/CD quality gates, performance/security testing) and Salesforce delivery quality (Sales/Service/Experience Cloud, integrations). People & Process Build and mentor high‑performing, multi‑geo teams; optimize team topology and roles. Drive DevOps practices (CI/CD, infrastructure as code, observability, SRE handoff). Financials & Compliance Own budgets, forecasts, SOWs/changes, and vendor management. Ensure security, privacy, and compliance standards (e.G., SOC 2, GDPR where applicable). Technical Scope & Stack (must‑have familiarity) Front end — Web & Mobile Web: JavaScript/TypeScript, React (incl. Next.Js), Angular , Vue Mobile: iOS (Swift/SwiftUI) , Android (Kotlin/Java) , React Native , Flutter Supporting: modern CSS, state management (Redux/MobX/NgRx/Pinia), component libraries/design systems, accessibility, performance optimization Middleware / Integration Java (Spring Boot/Spring Cloud) , .NET (.NET 6/7, C#) , Python (FastAPI/Django/Flask) , Node.Js (Express/NestJS) MuleSoft Anypoint Platform (API design, RAML/OpenAPI, policies), REST/GraphQL/gRPC, eventing (Kafka/SQS/SNS), OAuth2/JWT, API gateways Cloud AWS: EKS/ECS/Lambda, API Gateway/ALB, S3, RDS/DynamoDB, CloudWatch, IAM Azure: AKS, Functions, API Management, Storage, SQL/Cosmos DB, Monitor GCP: GKE/Cloud Run, Cloud Functions, Pub/Sub, Cloud Storage, BigQuery Infra & Ops: Terraform/CloudFormation/Bicep, CI/CD (GitHub/GitLab/Azure DevOps), observability (cloud‑native, Datadog/New Relic) Required Qualifications 8–12+ years in software delivery, including 4+ years leading multi‑workstream programs. Hands‑on background in at least two of: front‑end engineering, API/middleware, cloud, data/analytics, QE automation, Salesforce. Proven success delivering enterprise integrations (REST/GraphQL, event‑driven), iPaaS (e.G., MuleSoft/Azure Integration/AWS), and cloud‑native solutions. Working knowledge of data platforms (Databricks/Snowflake/BigQuery/Redshift), ETL/ELT (dbt/Airflow), and BI (Power BI/Tableau/Looker). QE leadership: test strategy, automation frameworks (Cypress/Playwright/Webdriver/Tosca), performance/security testing, and defect leakage control. Salesforce program oversight (Sales/Service/Experience Cloud), data model basics, environment & release strategy, and integration patterns. Mastery of Agile delivery tools (Jira/Confluence), DevOps/CI‑CD (GitHub/GitLab/Azure DevOps), and infrastructure concepts (Terraform/CloudFormation/Bicep). Excellent client communication, negotiation, and executive reporting skills. Nice to Have Domain experience in Banking/Financial Services, Hospitality, or Manufacturing. Certifications: PMP/PMI‑ACP, CSM/SAFe, AWS/Azure/GCP Associate+, Salesforce Administrator/Platform App Builder, ISTQB/TMMi. Exposure to security & compliance programs and cost optimization. Education Masters/bachelor's in computer science/engineering/information systems (or equivalent experience). Master’s a plus.

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