Claims Manager

Position: Zonal Manager – Claims (West) Location: Mumbai Employment Type: Full-time (Office-based with travel) Role Overview Responsible for managing end-to-end motor claims for OEM business across the West zone, ensuring smooth coordination with all stakeholders, timely settlements, and continuous process improvement. Key Responsibilities Claims Management Oversee complete OEM motor claim lifecycle with timely and accurate closure. Monitor TAT, documentation quality, and customer satisfaction. Stakeholder Coordination Liaise with insurers, workshops, surveyors, OEM teams, and customers for seamless claim processing. Ensure timely follow-ups for approvals and settlements. Performance & Review Conduct periodic reviews with insurers and workshops, track KPIs, and implement improvements. Data & Reporting Maintain accurate claim data and dashboards. Prepare and present periodic claim performance reports. Training & Enablement Train workshops, dealer staff, and internal teams on claim processes and documentation. System & Process Management Coordinate with IT/operations for system integration and data validation. Manage garage codes, loss codes, and rectify data discrepancies. Dispute & Escalation Handling Manage complex or disputed claims and facilitate fair resolutions. Process Improvement Identify gaps and recommend enhancements to improve claims efficiency. Desired Skills & Experience Graduate/Postgraduate in Insurance, Automobile Engineering, or related field. 8–12 years of motor claims experience (preferably OEM/Broking). Strong knowledge of OEM processes, IRDAI guidelines, and garage operations. Excellent communication, negotiation, and analytical skills. Proficient in Excel and claim management systems. Willingness to travel across the zone.

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