Chat Support

Job Title:Chat Support Associate Location: Kolkata Experience: 0–1 Years Employment Type: Permanent Notice Period: Immediate Joiners Only Interview Mode: Face to Face Mode : WFO(Completely Night Shifts) About the Company Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions. Job Description Handle member queries via chat and email promptly and professionally Provide accurate and complete information while maintaining a polite and empathetic tone Ensure timely resolution of issues while adhering to compliance and process guidelines Maintain data accuracy and proper documentation for all interactions Meet or exceed service quality and productivity targets Exhibit strong written communication, analytical thinking, and multitasking skills Mandatory Skills / Requirements Excellent written communication skills in English Typing speed: Minimum 35 WPM with 95% accuracy Strong comprehension and problem-solving ability Basic computer proficiency (MS Office, web navigation, CRM tools) Customer-service-oriented mindset with attention to detail Should not be enrolled in any full-time course Must be comfortable working from office and in night shifts Important Note (Before Applying)

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