Job Location: Airoli, Navi Mumbai Process: US Process - International Voice Process. Salary: 3.30 LPA Perks: Night Allowance + One-way cab (drop facility only) Shift: US Shift (Night shift- Timings tentatively from 6 PM-3 AM) Roles & Responsibilities: Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.