Senior Manager/Associate Director - Engineering

Get To Know Us First! Who We Are At interface.Ai, we’re redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions. Our mission : To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions. We’re not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we’re shaping the future of AI in financial services. Join us to build something transformative. Careers - LinkedIn - About the Role We are seeking a Senior Engineering Manager – Product Engineering to lead the design, development, and delivery of customer-facing products that serve millions of users. This role is for a hands-on engineering leader who combines deep technical acumen, product intuition, and operational excellence — someone who thrives on solving complex engineering problems while delivering user experiences that feel magical. You’ll lead multiple high-performing teams across geographies, driving the execution of product features, scalability initiatives, and AI-first innovations . You’ll collaborate closely with Product, Design, Data Science, and Customer teams to translate business goals into technical roadmaps that deliver measurable outcomes. You will be the engineering bar-raiser — setting the tone for technical excellence, speed, and accountability across the organization. What You’ll Own As a Senior Engineering Manager , you will own the complete delivery and quality of our product engineering initiatives: Lead the technical direction, architecture, and quality bar for customer-facing product systems. Drive execution, velocity, and reliability across multiple teams to meet business goals. Instill a 10x engineering culture focused on autonomy, impact, and craftsmanship. Partner with Product and Design to shape customer experiences with an AI-first mindset , leveraging LLMs, personalization, and automation. Ensure that engineering teams execute with extreme ownership , from idea to production to iteration. Manage and grow top-tier engineering talent, creating a culture of learning and excellence. Interface with customers and product managers across time zones to understand needs, gather feedback, and translate insights into technical priorities. Deliver with predictability and precision , driving programs that meet scope, schedule, and quality goals. Establish and scale engineering best practices in clean code, observability, performance, CI/CD, and quality automation. What You’ll Do Be Hands-On: Stay deeply involved in hands-on coding, technical decisions, designing systems, and driving optimizations. Lead by example with clarity and technical depth. Drive Engineering Quality: Implement mechanisms for continuous improvement in architecture, testing, and reliability. Be the champion for quality and excellence in everything shipped. AI-First Product Delivery: Partner with AI and Data teams to embed AI capabilities — recommendations, personalization, conversational features — across core products. Raise the Bar: Coach teams on scalable design patterns, coding practices, and problem-solving approaches that improve velocity and maintainability. Program Management: Own complex, multi-quarter initiatives — ensuring clear communication, predictable delivery, and risk mitigation. Stakeholder Alignment: Collaborate across Product, CX, Sales, and Customer Engineering to align priorities and manage dependencies effectively. Measure and Optimize: Define success metrics (latency, quality, user engagement) and drive accountability through data-driven insights. Mentor Future Leaders: Develop engineering managers, leads, and senior engineers into high-impact contributors. What We’re Looking For Required Qualifications Experience: 10+ years in software engineering, with at least 4 years managing high-performing product or platform engineering teams. Hands-On Technical Expertise: Strong background in system design, scalable architectures, APIs, and modern frameworks. Ability to deep-dive into code, architecture, and data flows. Extreme Ownership: Proven track record of end-to-end accountability for product delivery, reliability, and quality. Technical Excellence: Demonstrated ability to raise the engineering bar , set coding standards, and lead through technical rigor and innovation. Product and Customer Orientation: Experience working closely with product teams and customers to align engineering efforts with business value. AI-First Mindset: Strong understanding or experience integrating AI/ML systems (recommendations, personalization, chatbots, predictive analytics) into products. B2C Scale Experience: Hands-on leadership in scaling large consumer-facing systems (web, mobile, or voice). Program Management Discipline: Exceptional organizational and execution skills; able to manage cross-team dependencies and large-scale releases. Communication: Outstanding written and verbal communication; can articulate complex technical topics to executives and customers. Culture Builder: Passion for developing teams that value autonomy, ownership, collaboration, and continuous learning. Preferred Qualifications Experience in FinTech, Conversational AI, or AI-driven personalization products. Track record of leading globally distributed teams across time zones. in high-growth, high-accountability environments . What Makes This Role Special You’ll be the engineering multiplier — leading teams that build delightful, AI-powered customer experiences. You’ll define and enforce engineering excellence , ensuring our products are fast, reliable, and future-proof. You’ll have a seat at the table shaping product strategy, technical direction, and customer success. You’ll operate in a global, fast-paced environment , collaborating across functions and time zones. You’ll inspire a new generation of engineers to think AI-first, build fast, and deliver with purpose.

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