Dynatrace Admin

Job Title: Level 2 Engineer – Dynatrace Configuration & Administration Work Location: Navi Mumbai (Work from Office / Client Location – No Hybrid) Experience: 1–10 Years in Dynatrace Administration Role Overview: The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams. Key Responsibilities: - Dynatrace Managed Administration and configuration - Configure and maintain dashboards, tagging, synthetic monitors, and business transactions - Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts - Implement custom metrics, health checks, and ensure full application and infrastructure coverage - Perform OneAgent upgrades and Cluster Node upgrades - Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements - Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring - Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management - Set up RUM (Real User Monitoring) for applications - Troubleshoot issues, perform log analysis, and drive resolution to closure - Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification - Work with Dynatrace Support to raise and track tickets from creation to closure - Manage incidents, service requests, change requests, and problem records - Participate in application and platform changes, validating Dynatrace coverage post-deployment - Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues - Collaborate with cross-functional teams for monitoring enablement - Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements - Identify training gaps and highlight training requirements to Team Lead and Management - Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting - Ensure adherence to best practices for performance monitoring Good to Have: - Shell scripting and Python automation experience - Experience creating custom monitoring solutions using Dynatrace extensions Soft Skills: - Strong analytical and problem-solving abilities - Excellent communication and documentation skills - Ability to work independently and in a collaborative team environment Educational Qualification: - Bachelor’s degree or Diploma in Computer Science, IT, or related fields

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