Technical Support Representative – Voice

Location: Noida Sec 135 Role & responsibilities: - Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. - Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. - Walks customers through common phone hardware and software configurations to maximize service functionality. - Provides solutions and resolution resources for customer repair problems. - Interfaces with customers over the phone providing status updates and ensuring service has been restored. - Escalates appropriate technical issues to upper-level technical support when needed. Preferred candidate profile:- - Excellent communication skills - Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues. - Should be comfortable working in 24*7 Working Environment - UG/Grad/PGs are applicable. - Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process. - Rotational shifts & Rotational week offs Perks and benefits - Medicare Facilities. - Salary : 4.99 LPA. - Both side cab facilities. UPTO 25KM

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