Support Engineer

Informatica IDMC Support EngineerRemotePosition OverviewWe are seeking 2 experienced Informatica IDMC Support Engineers to join our offshore managed services team in India. This role focuses on overnight production support for enterprise data integration workloads.Shift: Thursday–Monday, 8:30 AM – 8:30 PM IST (8-hour shifts)Role SummaryThis position is primarily responsible for production monitoring, incident response, and ETL troubleshooting, with limited involvement in development and enhancements.Key ResponsibilitiesProduction Monitoring & Incident SupportMonitor 100+ concurrent IDMC/PowerCenter jobsIdentify and resolve job failures, performance issues, and data anomaliesPerform real-time troubleshooting and debugging of ETL processesExecute job restarts, maintenance tasks, and routine fixesRespond to incidents within defined SLAsDocument incidents with detailed root cause analysisETL Development & Enhancements (Limited Scope)Develop and modify simple to medium complexity mappingsUpdate workflows and configurationsMaintain technical documentationRequired Skills & Qualifications5+ years Informatica PowerCenter (v9.x/10.x)3+ years PowerExchange for MainframeStrong experience with SQL Server (query optimization, performance tuning)Proven ability to troubleshoot ETL jobs in production environmentsExperience with session failures, performance issues, and data anomaliesKnowledge of mainframe data (VSAM, sequential files, copybooks, EBCDIC/ASCII, JCL basics)Strong log analysis and debugging skillsSolid understanding of ETL design patterns and best practicesBachelor’s degree in Computer Science, IT, or related fieldStrong written and verbal communication skillsAbility to work independently in overnight/on-call support environmentsPreferred SkillsInformatica IDMC (Cloud) experienceUnix/Linux shell scriptingExperience with Oracle, DB2, SAP sourcesPerformance tuning with large data volumesKey CompetenciesStrong analytical and problem-solving skillsAbility to diagnose and resolve issues under pressureQuick response and decision-making abilityEffective escalation judgmentClear and concise communicationSLA ExpectationsP1 (Critical): 15-minute response, 2-hour resolution/escalationP2 (High): 30-minute response, 4-hour resolution/escalationP3 (Medium): 1-hour response, next business day resolutionP4 (Low): 2-hour response, scheduled resolution

Apply Now