Business Analyst

About NovatroWe are Novatro, a collaborative and passionate team focused on delivering a best in class AI-powered Intelligent Manufacturing ERP for medium-large manufacturing companies. Based in Rajkot, India, we're a small and collaborative group passionate about using technology to revolutionize manufacturing operations.The OpportunityWe’re seeking aBusiness Analyst and preferably with ERP or Manufacturing experienceto join our product team. This role is pivotal in ensuring that requirements arecaptured, deeply understood, hardened and documentedbut are also clearly translated into both our softwareandthe resources that drive customer adoption and success, the focus beingmanufacturing operations and digital transformation. You will act as thecustodian of requirements and operational visualization.You will collaborate closely with Domain Experts, Product Owners, Scrum Masters, Developers, and Test Engineers.Your scope will bridge the gap between complex manufacturing needs, our AI-powered solutions, and the end-user experience through high-quality documentation and enablement. If you thrive on turning complex manufacturing needs into precise, actionable requirements, this is the role for you. Salary and BenefitsCompetitive salary, based on skills and experience with opportunities for career growthRemote, permanent full-time position in India with regular client travel not to exceed 50%.Key ResponsibilitiesRequirements Gathering & Hardening:Engage with manufacturing stakeholders (from shop floor to leadership) to capture functional, non-functional, and integration requirements. Domain Alignment & Support:Collaborate closely with theDirector of Customer Success and our Domain Expertsto enable real-world manufacturing and turn requirements into actionable work for the Product Team. Operational Mapping:Map existing manufacturing workflows (e.g., production, scheduling, quality assurance, inventory control) into detailed epics, features, and user stories with clear acceptance criteria. Visualizing Operations:Create and maintain visual models (process flows, use-case diagrams, wireframes) specifically reflecting and simplifying complex manufacturing operations for both the product team and end-users. Documentation & Traceability:Own the end-to-end documentation of requirements (Jira, Confluence, Aha), maintaining traceability from requirement → process design → development → testing. Training & Customer Enablement Training Content Development: Create and continuously refine comprehensive customer training content and support materials (manuals, e-learning modules, video walkthroughs, in-app help articles) focused on shop-floor adoption and maximizing product value. Internal Enablement: Support the Product Team Lead by designing training programs for internal teams (Sales, Marketing, Engineering) to elevate the company’s domain knowledge. Support & QA Liaison: Support QA in defining realistic test scenarios that simulate real-world manufacturing use cases. Provide ongoing clarity to developers and test engineers, ensuring manufacturing domain specifics are never lost in translation. Change Management Act as the gatekeeper for all functional/non-functional requirement changes. Identify and capture the gaps between existing organizational workflows and the workflows within the software. Capture, document and evaluate change requests, assess operational impacts (downtime, workflow adjustments, data integration), and maintain updated documentation with version control to prevent scope creep.Experience and Skills Required6–10 years of experience as a Business Analyst in software product development. Proven expertise in requirements development, documentation, and change management in amanufacturing, Industrial or ERP context. Familiarity with manufacturing systems (ERP, MES, or similar). Hands-on experience with requirement and collaboration tools (Jira, Confluence, Aha). Demonstrated ability to create high-quality training and help documentation for a technical software product. Strong ability to model workflows, processes, and integrations. Excellent stakeholder engagement skills — able to converse comfortably with plant operators, business leaders, and engineers alike.Interview ProcessOur interview process is designed to assess requirement management skills, domain knowledge in manufacturing workflows, and communication clarity. Candidates will undergo multiple interviews and case-based assessments. ContactIf you’re interested, please send your resume and introduction . Subject line:"Business Analyst - [Your Name]". We look forward to hearing from you!

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