Customer Relationship Management Manager

➢ Making sure all the leads of the clients after placing orders are met.➢ Ensuring your existing clients are satisfied through after-sales service.➢ Always ask them for true feedback.➢ Servicing the client after receiving the order till the time of collectionof payment.➢ Resolve the queries and questions of all the clients.➢ Give or support the participants/clients about company products orservices.➢ Acting as a point of contact for complaints and escalating issues tothe concern.➢ Understand client queries and solve them in any manner.Key skills for Client Relationship Management:➢ Polite disposition.➢ Ability of rigorous follow up.➢ The ability to communicate confidently – both through speaking andwriting – with colleagues and clients.➢ Ability to understand the circumstances and act accordingly.➢ Proactive.➢ Thorough knowledge of products/services.➢ Always available on calls.

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