Five9 Manager

Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, HyderabadMust have skills:Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions ConsultingGood to have skills:Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.)Experience: 8+ yearsEducational Qualification: MBA from a tier 1 instituteRoles & Responsibilities:Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs.Create business case and strategic transformation roadmap based on market trends.Help sell and deliver Five9 contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations.Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties.Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management.

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