Zendesk administrator

Hi All,We are hiring for Zendesk Administrator role, immediate joiner will be preferred. Work Mode: RemoteWork Location: RemoteImportant Note: You should visit office if required though the mode is Remote. US Shift.. 5 days a week.Shift End timing is 3:00 AMWork Location: RemotePlease find below mentioned Job description.Work closely with business stakeholders to scope the requirements for development, design, and implement solutions for Customer Support operations leveraging ZendeskDefine the current state and uncover gaps in Customer Support best practicesGuide discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrationsWork collaboratively with team members to design a solution that will meet the business requirements and fulfill user storiesPerform analysis, administration, documentation, troubleshooting, testing for ongoing sprints and projectsGuide and assist the team with QA, UAT, and system integration testing for existing and new processes for Customer support domainMinimum requirements for the role:2+ years of Zendesk experience with extensive knowledge of customer support tools and applications3+ years working on implementations of Zendesk customer support SaaS applications2+ years of designing, configuring and developing on the Zendesk customer support SaaS platformAbility to translate business requirements into technical deliverablesStrong experience and understanding of Zendesk and out of the box features and capabilitiesSelf-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervisionExperience in agile development methodologyEffectively communicate vision, strategy, and statuses of projects to leadership and internal stakeholdersExcellent communication skills and proven success in a dynamic and collaborative environmentStrong problem solving skillsBachelor's degree in Computer Science or equivalentAn ideal candidate also has:Highly organized, detail-oriented, and able to work independently.Certifications: Zendesk Support Administrator Expert Certification, Scrum certificationThanks & Regards,Sohail KhanTalent Acquisition | TeleperformanceM +91 8800933907I

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