Customer Service Executive (USA SAAS Process)

Company DescriptionDeeGlory Solutions provides expert outsourcing, project management, and SaaS support to global clients. We empower businesses to optimize operations and scale efficiently with a customer-first approach.Role DescriptionWe are looking for a dedicated Customer Service Executive to manage our USA SaaS support process. You will be the primary point of contact for our international clients, responsible for resolving queries, offering solutions, and ensuring exceptional customer satisfaction.Qualifications- Experience: Minimum 1 year of experience in a similar USA-facing customer support role. - Communication: Exceptional spoken US English and strong written communication skills are mandatory. - Tech Skills: Familiarity with SaaS platforms, CRM systems (Highlevel), and standard support tools. - Work Setup: Flexibility to work in a remote model (WFH). - Availability: Must be able to work shifts aligned with US business hours. - Education: Bachelor’s degree or equivalent work experience preferred.

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