Technical Writer

Job Title: Technical Writer (WFO) No. of Positions: 1 Locations: Pune Position Type: Full-Time CTC: 5 LPA Key Responsibilities: • Create Error and Success Messages that are user-friendly, concise, and aligned with the platform’s tone. • Draft informational tooltips (“i” symbol content) for all features to guide users intuitively. • Write onboarding form content to ensure smooth user registration and setup. • Develop step-by-step tutorials for each module of the platform (written & visual). • Script and collaborate with the design/video team to produce tutorial videos for all modules. • Draft and maintain Terms & Conditions and Privacy Policy in compliance with applicable laws and SaaS industry standards. • Prepare content for customer agreements and other legal or operational documents related to the platform. • Create technical blogs and news articles related to security, SaaS, and cybersecurity. • Draft technical press releases highlighting platform updates, product launches, and company milestones. • Curate content for technical presentations for internal, client, and conference use. • Write email templates and all other communication templates for user engagement, onboarding, notifications, and marketing. • Create and maintain product documentation using platforms like Mintlify, ReadMe, GitBook, or similar. • Collaborate with product managers, designers, developers, and marketing teams to ensure content accuracy and usability. • Ensure all content follows brand guidelines, is consistent, and enhances the overall user experience. Requirements: • Minimum 1 year of proven experience as a technical/content writer for SaaS products, web applications, or software platforms. • Strong understanding of UX writing principles and ability to write for different user journey stages. • Experience in drafting legal & policy documents (T&C, privacy policy, user agreements). • Proven ability to create email and other communication templates that align with brand tone and enhance user engagement. • Ability to convert complex technical concepts into clear, concise, and user-friendly content. • Proficiency in creating scripts for tutorial and explainer videos. • Proven ability to write technical blogs, press releases, and presentations for a tech-focused audience. • Hands-on experience with documentation tools like Mintlify, ReadMe, GitBook or equivalent. • Basic understanding of software workflows & SaaS industry terminology. • Excellent command over English language (written and verbal). • Strong collaboration skills to work closely with product, design, marketing, and legal teams. We Offer: ● Competitive salary and benefits package. ● Opportunities for professional growth and advancement. ● Exposure to cutting-edge technologies and projects. ● A collaborative and supportive work environment.

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