Job Description 1Role - Japanese(Bilignual) 2Skill Set (Primary Technology)- Helpdesk support, ITIL, Japanese N2 3Desired Experience Range - 4-4 Yrs 4Location of Requirement - Pune 5Billingual Required (Y/N) - If Yes - Japanese Level (N1-N2) Desired Competencies (Technical/Behavioral Competency) Must-Have** Japanese Language skill(Can join to the Japanese meeting alone , Japanese writing skills at N2 level) Can work on Japan time zone. Experience in Help Desk & L1 suppport operation (Ticket triaging & coordination with stakeholders) Pharma Domain experience Good-to-Have ITIL Basic HTML, CSS, Javascript & SQL Good Communication & stakeholder Management skills Eagerness to pick-up new technologies Using tools like JIRA, ServiceNow