Delivery Head

Location:India (Pune / Hybrid / Onsite – as applicable)Experience:15–22+ years (Banking & Financial Services preferred)Role OverviewThe Delivery Lead / Head – Banking is responsible for end‑to‑end delivery ownership of large-scale banking programs, ensuring business outcomes, high client satisfaction, and operational excellence. The role requires strong banking domain expertise, program and delivery leadership, and working knowledge of AI and data-led solutions to drive innovation and efficiency across banking engagements.Key ResponsibilitiesDelivery & Program LeadershipOwn end‑to‑end delivery for multiple banking accounts/programs (Retail, Corporate, Digital, Risk, Payments, etc.).Ensure on-time, on-budget, and high-quality delivery across projects and managed services.Drive delivery governance, project tracking, risk management, and escalation resolution.Establish and improve delivery frameworks, KPIs, and best practices.Client & Stakeholder ManagementAct as senior client interface for delivery, operations, and transformation initiatives.Build strong relationships with CXOs, IT Heads, and Business Leaders in banks.Support pre-sales activities, solution discussions, and RFP/RFI responses.Ensure high CSAT, renewal, and account growth through delivery excellence.Banking Domain ExpertiseBring deep understanding of banking processes and platforms, such as:Core Banking SystemsDigital Banking & ChannelsPayments & ClearingLending & CreditRisk, Compliance, AML, KYCTranslate business needs into technology and solution roadmaps.AI & Data Enablement (Working Knowledge)Apply AI/ML concepts to improve banking use cases such as:Fraud detectionCustomer personalizationChatbots & virtual assistantsCredit risk & scoringProcess automation and document intelligenceCollaborate with data science, AI, and engineering teams to integrate AI solutions.Evaluate AI opportunities while ensuring regulatory compliance, explainability, and ethics.Drive adoption of AI-powered delivery improvements (predictive analytics, intelligent automation).People & Financial ManagementLead and mentor large, multi-disciplinary delivery teams.Manage capacity planning, utilization, hiring, and performance management.Own delivery P&L, cost optimization, and margin improvement.Foster a culture of accountability, innovation, and continuous improvement.Required Skills & QualificationsMust-Have15+ years of experience in BFSI delivery leadershipProven track record managing large banking programs/accountsStrong understanding of banking operations and IT landscapesExperience with Agile, SAFe, and traditional delivery modelsWorking knowledge of AI/ML concepts and data-driven solutionsExcellent communication, negotiation, and stakeholder management skillsGood to HaveExperience delivering AI, analytics, or automation initiatives in bankingExposure to cloud platforms, data platforms, and digital transformationPMP / SAFe / ITIL / AI or Data certificationsExperience working with global banking clients

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