Dispatch Coordinator

Job Title: Dispatch CoordinatorDepartment: Field OperationsLocation: Pune (Wadgaonsheri)Employment Type: [Full-time]Shifts: Open for rotational shifts/ US ShiftsJob SummaryThe Dispatch Coordinator is responsible for coordinating field operations and managing technician schedules to ensure efficient service delivery. This role requires strong communication, organization, and multitasking abilities to manage work orders, technician routes, and parts tracking in a fast-paced environment. The Dispatch Coordinator will work closely with field technicians and internal teams to maintain smooth daily operations and timely service completion.Key ResponsibilitiesUse Oracle Dispatch software to plan and optimize technician routes and daily schedules.Maintain constant communication with field technicians through chat, email, and phone to ensure timely updates and issue resolution.Manage technician schedules and assign new work orders throughout the day based on priority and availability.Coordinate and schedule return service calls when required.Track and verify parts orders using Fusion software to ensure technicians have the necessary equipment for service tasks.Monitor job progress and provide real-time updates to relevant teams.Adjust schedules and dispatch plans to accommodate urgent service requests or unexpected changes.Maintain accurate documentation of dispatch activities, work orders, and communications.Required Skills & QualificationsExcellent communication skills (both written and verbal).Strong English speaking ability for professional communication with technicians and internal teams.Highly detail-oriented with strong organizational skills.Ability to multi-task and prioritize in a fast-paced environment.Comfortable using dispatch and scheduling software systems.Strong problem-solving and decision-making abilities.Ability to adapt to change and handle dynamic operational needs.Preferred QualificationsExperience in dispatch coordination, field operations, or service scheduling.Familiarity with Oracle Dispatch and Fusion software.Experience working in technical service, maintenance, or field support environments.Work EnvironmentFast-paced operational environment supporting field technicians.Requires frequent communication and coordination across teams.Ability to manage multiple tasks and priorities simultaneously.Regards,HR TeamAdvait Techserve

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