Security Manager

Functions:Own technical escalations for the incidents and drive it till resolution.Manage a Team, review and govern their performance.Coordinate and participate in troubleshooting efforts between Cross Functional teams, vendors & customersAcknowledge escalation, Isolate faults, manage and resolve incidentsEscalate to resolve incidents within SLAGroom the team on technical and better productivity.Support Major incidentsPerform Root Cause Analysis on the incident and ensure the issue is permanently fixed to avoid repetitionUpskill service desk by delivering training, breakout sessions or on the job guidanceManage and Implement all type of Customer changes following Change Management ProcessParticipation in the on-call rotaSupport CSA for Gold/Gold+ customersII) Person Specification:a) Essential Qualifications: Bachelor's Degree in Electronics, Telecommunications or Equivalentb) Requisite Skills:5+ Years’ experience in Palo Alto Networks Firewalls and Panorama Management.3-4 Years of Experience in AWS WAF support. App Onboarding and offboarding, Audits, Enhancements to exiting processes.Team Management Skills are Must.Experience with Next-Generation Firewalls and Management (Palo Alto Networks, Panorama, Prisma, FortiGate) design, migration, deployment, and configuration.Ability to diagnose technical issues quickly and accuratelyPalo Alto Networks (PAN) Cortex and/or Prisma design, implementation, andsupport skills.Expert in IPsec VPN, DMVPN, GRE Tunnels, Global Protect VPNExperience with Microsoft Azure, Palo Alto VM seriesCentralized firewall management design, implementation, and support experience with Panorama is mustPAN Threat Detection and Prevention configuration, implementation, and support experience and PAN Prisma Cloud Security configuration.Good understanding of Wildfire, DNS security, URL access management, File blocking, URL filtering, HIP, EDL, and Certificate managementGood understanding of SAAS application management, Application override, Authentication, Cloud identity engine, Service setup and Service connection Review L2/L3 incidents and provide resolution within SLA to ensure smooth operation and maintenance of network components to drive network efficiency and availability.Understanding to support 24*7 IT infra issues.

Apply Now