Technical Account Manager

About the CompanyWe are seeking a proactive and customer-focused Technical Account Manager (TAM) to join our team. In this role, you will be responsible for managing day-to-day interactions with (one or more) assigned clients, serving as their primary point of contact for all their solution and technical matters. You should have a very good understanding of their custom solution & features and be able to support any of their tech needs/Qs. You will also proactively address detailed requirements needed for any additional scope. You will coordinate cross-functional efforts, and ensure our clients stay informed, supported, and successful.About the RoleWe are seeking a proactive and customer-focused Technical Account Manager (TAM) to join our team.ResponsibilitiesClient Relationship & Portfolio ManagementResponsible for managing assigned client accounts, addressing technical needs, and tracking solution requests.Manage all solution and technical relationships with assigned clients, acting as their trusted technical liaison.Understand client priorities, business context, and evolving needs to ensure alignment with our products and roadmap.Client Communication & Incident HandlingMonitor and acknowledge incoming client requests, ensuring timely responses and clear communication.Track open issues and drive them to resolution by collaborating with internal teams (Support, Engineering, Product).Proactively notify clients about any events that may impact them—including planned maintenance, product upgrades, or infrastructure changes.During third-party outages (e.g., cloud provider disruptions), keep clients informed even when the incident is external to our systems.Advocacy & Cross-Functional CollaborationUnderstand client challenges and future requirements and represent these needs to internal cross functional teams.Ensure internal teams have clear context and actionable insights about client expectations.Participate in internal planning sessions to help align product evolution with client needs.Operational ExcellenceMaintain accurate records of client interactions, issues, and activities in internal systems.Track key account health indicators and escalate risks as needed.Contribute to developing best practices, playbooks, and processes for client engagement. Qualifications5+ years of experience in Technical Account Management, Customer Success, or similar client-facing technical roles.Strong communication skills—both written and verbal.Ability to manage multiple clients and priorities in parallel.Good understanding of cloud-based platforms, SaaS systems, or technical product ecosystems.Problem-solving mindset with strong ownership and follow-through.Ability to collaborate effectively with cross-functional teams (Engineering, Support, Product). Preferred SkillsExperience working with distributed or global teams.Familiarity with AWS.Prior exposure to product development cycles or agile methodologies.Ability to translate technical topics into simple, business-friendly language.

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