After Sales Service Specialist

Company Description:We see ourselves as a bunch of crazy maniacs who refuse to understand /"It Can Not Happen/". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is /"We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs./" The company aims to bring across top-quality eBikes which would currently cost way more in the domestic market at an affordable price utilizing its local sourcing and manufacturing capabilities.Let's talk numbers. We are currently the market leader in India across the e-bike category and are just on the verge of announcing our Series C. Having grown from a team of 5 to 400+ across the globe, from a small garage to offices across 15+ countries, and clocking in INR 300+ Cr revenue in the first three years of operations. We have raised a series B from global investors. We think this is a great start to our exciting journey.We think this is a great start to our exciting journey.Come, join us, help us transform the world, mobility, and have a blast while doing it! Think you are the right fit? Feel free to apply!Job Title: Executive- AFS Product AnalysisLocation: PuneDepartment: After Sales Service (AFS)Experience: 2–3 YearsRole Summary:Responsible for testing, analyzing, and troubleshooting EV components such as BLDC motors and lithium-ion batteries. The role includes failure analysis, refurbishment of components, maintaining testing records, and supporting the After-Sales Service team with technical insights.Key Roles & Responsibilities:Test and analyze EV components such as BLDC motors, batteries, controllers, and electrical parts.Perform root cause analysis of product failures received from dealers and service centers.Conduct motor and battery refurbishment as per company standards.Maintain testing and analysis records using Microsoft Excel.Provide technical troubleshooting support to service teams and dealers.Coordinate with internal teams for product improvement.Qualification:Diploma / Bachelor’s in Electrical or Electronics Engineering.Skills:Knowledge of EV systems, BLDC motors, and batteriesEV component testing and troubleshootingBLDC Motor and Lithium-ion battery refurbishmentMicrosoft Excel and basic documentation skillsAnalytical and problem-solving ability

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