Account Manager

Account Manager What are we looking forreal solver?Solver? Absolutely. But not the usual kind. We're searching for the architects of the audacious & the pioneers of the possible. If you're the type to dismantle assumptions, re-engineer ‘best practices,’ and build solutions that make the future possible NOW, then you're speaking our language.Your Mission: The Rolesolving for better.This isn't your typical Account Manager gig. We don't ‘manage’ accounts; we accelerate their success.You are a forward-deployed solver (fds), embedded directly within our most strategic client relationships. Your mission is to be obsessively client-centric, acting as the Directly Responsible Individual (DRI) for turning their business goals into realized value. You will quarterback the entire post-sale journey—from unearthing new opportunities to mitigating risks and ensuring every promise is brilliantly kept.If you’re a strategic farmer with the instincts of a hunter, the empathy of a trusted confidant, and the relentless execution mindset of an engineer-we’ve got a seat for you at the front of the table.You're not just managing a client. You're owning their success.Your Responsibilitieswhat you will wake up to solve.This isn't a ‘check-in and chat’ role. You are the DRI for your portfolio's health, growth, and success. Your mission: use our ‘solver DNA’ to deepen partnerships and deliver ‘real value’ long after the sale.Here’s how you’ll make your mark:Growth Catalysis & Value Expansion: You are a catalyst for growth, unlocking new value by serving as both the client's champion and an internal navigator. You own the entire post-sales commercial journey, quarterbacking escalations and managing executive stakeholders to ensure our delivery engine is perfectly synced with client ambitions.Strategic Partnership & Influence: Forge unshakeable partnerships with key client stakeholders, becoming their go-to confidant on all things tech and transformation. Lead high-impact Quarterly Business Reviews (QBRs) that serve as strategic roadmaps, not just status updates.Obsessive Support & Proactive Success: Orchestrate flawless execution for client 'go-live' moments and critical events, acting as mission control for their success. Own the red flag. When issues arise, you marshal resources until the problem is evloved (solved differently).Building 'Clients for Life': Champion the voice of the customer internally, funneling their feedback to make all of Searce better, faster, and smarter.Strategic Account Cultivation: Proactively engage with key client accounts to understand their evolving needs, identify new solution opportunities, and drive the long-term strategic growth of the partnership.Operational Advisory & Issue Resolution: Provide expert guidance on day-to-day operational challenges, coordinating with internal teams to ensure smooth service delivery and rapid resolution of emerging issues.High-Stakes Escalation Management: Lead the navigation of complex client escalations and difficult conversations, acting as the primary advisory point to align stakeholders and achieve mutually beneficial outcomes.Commercial & Contractual Oversight: Advise on contract renewals, expansions, and amendments, ensuring alignment with proposed solutions and managing any commercial discussions related to service delivery or invoicingWelcome to SearceThe ‘process-first’, AI-native modern tech consultancy that's rewriting the rules.We don’t do traditional.As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to futurify operations and make processes smarter, faster & better.Functional SkillsStrategic Partner, Trusted Confidant: Moves beyond a vendor relationship to forge true partnerships. Listens for what's not said, earns the right to provide strategic guidance, and becomes the client's go-to advisor for their toughest challenges.Value Hunter, Growth Catalyst: Possesses a sixth sense for opportunity. Proactively identifies whitespace and connects client ambitions to Searce solutions, turning successful delivery and established trust into new streams of growth.Obsessive Advocate, Retention DRI: Owns the client's success as if it were their own. Relentlessly monitors account health, champions the client's voice internally, and makes churn a forgotten concept by ensuring value is always being delivered and realized.Mission Controller, Crisis Quarterback: Stays calm when the heat is on. Owns escalations from start to finish, communicating with clarity under pressure, marshaling internal resources, and navigating complex issues until the problem is evloved.Internal Navigator, Delivery Synchronizer: Acts as the central hub for the client. Translates client needs into actionable tasks for internal teams and ensures everyone—from delivery to support—is aligned, in sync, and executing flawlessly.Commercial Storyteller: Articulates the /"so what?/" behind our work. Crafts and delivers high-impact QBRs that tell a compelling story of value creation, reinforcing the partnership and strategically mapping the road ahead.Tech SuperpowersCloud Data Mastery: You're a wizard at leveraging public cloud data services, with deep expertise in GCP (BigQuery, Spanner, etc.) and expert proficiency in modern data warehouse solutions like Snowflake.Data Engineering Core: Highly skilled in designing, implementing, and managing data workflows using tools like Apache Airflow and Apache Kafka. You're also an authority on advanced data modeling and ETL/ELT patterns.AI/ML Data Foundation: You instinctively design data pipelines and structures that efficiently feed and empower Machine Learning and Artificial Intelligence applications.Programming for Data: You have a strong command over key programming languages (Python, SQL) for scripting, automation, and building data processing applications.Experience & RelevanceAdvisory Pedigree: 2+ yrs of foundational understanding of customer success and account stewardship, eager to ensure clients realize sustained value from their technology investments long after the initial sale.Growth-Minded Acumen: Demonstrates a keen instinct for cultivating growth within existing partnerships, ready to support the team by identifying strategic upsell and cross-sell opportunities that align with the client's journey.Relationship-Centric Acumen: Eager to build deep, lasting client relationships, developing core advisory skills in account governance, stakeholder management, and strategic business reviews.Locally Attuned: Exhibits a strong desire to understand the local business ecosystem—market trends, partner capabilities, and client-specific nuances—to provide more contextual and impactful advice to their account portfolio.Join the ‘real solvers’ready to futurify?If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. 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