Salesforce Technical Architect

Skill-Salesforce Technical ArchitectExp-12-16 YearsNotice-Immediate-30 DaysRequired 12to 16 years of Salesforce experience with at least 4+ years as a Technical Architect. Deep experience across: Sales Cloud, Service Cloud, LWC, Apex, Flows, Salesforce APIs (REST/Bulk/Streaming), Named Credentials, Security, Auth, Integration patterns (Platform Events, ESB, middleware), Strong hands-on experience designing and reviewing scalable Apex/LWC solutionsKey Responsibilities 1. Salesforce Architecture & Solution Design:Define the future-state Salesforce architecture aligned with lead management, appointment workflows, dispositioning, and contact center operations.Architect solutions across Sales Cloud, Service Cloud, Experience Cloud (if applicable), and integrations with external systems.Lead design of data models, role hierarchies, Permissioning, and governance for scalable operations.Establish coding standards, review Apex/LWC designs, and ensure best practices across orgs.2. CRM & Contact Center Integration LeadershipArchitect seamless integrations between Salesforce and:CCaaS platforms (AWS Connect / Five9)Lead Perfection (LP)SpotioMoEngage / marketing platformsSMS gateways (Hatch, etc.)Data layer / reporting systemsDefine API contracts, asynchronous patterns, event streaming, and error-handling mechanisms.Ensure Salesforce is the reliable system of record or engagement—based on the target-state model.3. Lead Lifecycle, Dialer & Workflow OptimizationBuild technical frameworks supporting:Lead routing and prioritization rulesAI-driven lead scoringAppointment scheduling workflowsDisposition capture and quality validationDialer workflows (predictive/power/manual)Ensure Salesforce supports unified workflows across all centers.4. Governance, Standards & Technical LeadershipOwn the Salesforce BRD → HLD → LLD documentation for all modules.Establish DevOps, CI/CD, and environment strategy (scratch orgs, version control).Guide development teams on Apex, LWC, Flows, APIs, batch/async processing.Review technical deliverables, provide design direction, and lead technical workshops.5. Data, Security & ComplianceDefine Salesforce data model standards for Lead, Contact, Appointment, Disposition, and Activity objects.Ensure compliance with:Data privacy (GDPR, CCPA)HIPAA/PCI (if applicable)Salesforce Shield / encryption needsSupport data migration, deduplication, and cleanup strategies.6. Stakeholder CollaborationWork closely with Integration SMEs, Contact Center SMEs, AI teams, and business owners.Present architecture designs to leadership and steer technology decisions.Support cross-functional alignment for technology rollout, pilots, and scale deployments.7. Build Support for Command Center Lite & Scale PhaseOwn CRM readiness for the 30-agent pilot including integrations, scripts, flows, and dashboards.Ensure Salesforce configuration and integrations are stable, monitored, and scalable for rollout across centers.Required Skills & Experience Technical Expertise10+ years of Salesforce experience with at least 4+ years as a Technical Architect.Deep experience across:Sales Cloud, Service CloudLWC, Apex, FlowsSalesforce APIs (REST/Bulk/Streaming)Named Credentials, Security, AuthIntegration patterns (Platform Events, ESB, middleware)Strong hands-on experience designing and reviewing scalable Apex/LWC solutions.Functional ExpertiseSolid understanding of Lead Management, Connect Center Operations, Dialer integrations.Experience with appointment workflows, dispositioning, and sales/marketing automation.Prior exposure to systems like Spotio, LeadPerfection, Five9/AWS Connect is a plus.Architecture & Delivery SkillsProven experience defining org strategy, integration architecture, and multi-cloud designs.Expertise in DevOps (Copado/GitHub Actions), CI/CD pipelines, automated deployments.Ability to lead technical teams, coach developers, and enforce engineering best practices.Soft SkillsStrong problem-solving and analytical abilities.Excellent communication and stakeholder management.Ability to simplify complex technical concepts for business and leadership teams.Ownership mindset and ability to drive architectural decisions end-to-end.Certifications (Preferred)Salesforce Certified Technical Architect (CTA) — preferredSalesforce Application Architect / System ArchitectSalesforce Platform Developer I & IISalesforce Sales/Service Cloud ConsultantExperience with Mulesoft or similar middleware certifications is a plus.Responsibilities for Internal CandidatesKey Responsibilities 1. Salesforce Architecture & Solution DesignDefine the future-state Salesforce architecture aligned with lead management, appointment workflows, dispositioning, and contact center operations.Architect solutions across Sales Cloud, Service Cloud, Experience Cloud (if applicable), and integrations with external systems.Lead design of data models, role hierarchies, permissioning, and governance for scalable operations.Establish coding standards, review Apex/LWC designs, and ensure best practices across orgs.2. CRM & Contact Center Integration LeadershipArchitect seamless integrations between Salesforce and:CCaaS platforms (AWS Connect / Five9)LeadPerfection (LP)SpotioMoEngage / marketing platformsSMS gateways (Hatch, etc.)Data layer / reporting systemsDefine API contracts, asynchronous patterns, event streaming, and error-handling mechanisms.Ensure Salesforce is the reliable system of record or engagement—based on the target-state model.3. Lead Lifecycle, Dialer & Workflow OptimizationBuild technical frameworks supporting:Lead routing and prioritization rulesAI-driven lead scoringAppointment scheduling workflowsDisposition capture and quality validationDialer workflows (predictive/power/manual)Ensure Salesforce supports unified workflows across all centers.4. Governance, Standards & Technical LeadershipOwn the Salesforce BRD → HLD → LLD documentation for all modules.Establish DevOps, CI/CD, and environment strategy (scratch orgs, version control).Guide development teams on Apex, LWC, Flows, APIs, batch/async processing.Review technical deliverables, provide design direction, and lead technical workshops.5. Data, Security & ComplianceDefine Salesforce data model standards for Lead, Contact, Appointment, Disposition, and Activity objects.Ensure compliance with:Data privacy (GDPR, CCPA)HIPAA/PCI (if applicable)Salesforce Shield / encryption needsSupport data migration, deduplication, and cleanup strategies.6. Stakeholder CollaborationWork closely with Integration SMEs, Contact Center SMEs, AI teams, and business owners.Present architecture designs to leadership and steer technology decisions.Support cross-functional alignment for technology rollout, pilots, and scale deployments.7. Build Support for Command Center Lite & Scale PhaseOwn CRM readiness for the 30-agent pilot including integrations, scripts, flows, and dashboards.Ensure Salesforce configuration and integrations are stable, monitored, and scalable for rollout across centers.Required Skills & Experience Technical Expertise10+ years of Salesforce experience with at least 4+ years as a Technical Architect.Deep experience across:Sales Cloud, Service CloudLWC, Apex, FlowsSalesforce APIs (REST/Bulk/Streaming)Named Credentials, Security, AuthIntegration patterns (Platform Events, ESB, middleware)Strong hands-on experience designing and reviewing scalable Apex/LWC solutions.Functional ExpertiseSolid understanding of Lead Management, Connect Center Operations, Dialer integrations.Experience with appointment workflows, dispositioning, and sales/marketing automation.Prior exposure to systems like Spotio, LeadPerfection, Five9/AWS Connect is a plus.Architecture & Delivery SkillsProven experience defining org strategy, integration architecture, and multi-cloud designs.Expertise in DevOps (Copado/GitHub Actions), CI/CD pipelines, automated deployments.Ability to lead technical teams, coach developers, and enforce engineering best practices.Soft SkillsStrong problem-solving and analytical abilities.Excellent communication and stakeholder management.Ability to simplify complex technical concepts for business and leadership teams.Ownership mindset and ability to drive architectural decisions end-to-end.Certifications (Preferred)Salesforce Certified Technical Architect (CTA) — preferredSalesforce Application Architect / System ArchitectSalesforce Platform Developer I & IISalesforce Sales/Service Cloud ConsultantExperience with Mulesoft or similar middleware certifications is a plus.Qualifications for Internal CandidatesSalesforce Certified Technical Architect (CTA) — preferredSalesforce Application Architect / System ArchitectSalesforce Platform Developer I & IISalesforce Sales/Service Cloud Consultant

Apply Now