Sales Consultant - Fresher

Roles and Responsibilities: Handle and respond to customer enquiries through phone, online chat and/or e-mails.  Have an extensive knowledge of the travel products and services that you are selling, such as the destinations, tours, hotels, activities, and other travel-related services.  Responsible for making reservations and bookings for customers.  Handle and respond to customer complaints through phone, online chat and/or e-mails.  Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.  Meet sales targets set by your sales head.  Maintain a positive, empathetic and professional attitude towards customer.  Enter, update and maintain records of all bookings and payments, prepare invoices, and follow up with customers as required.  Keep updated with company procedures and processes.  Share customer feedback with relevant departments for further improvements.Skills & Qualifications: Fresher's or minimum 1- year experience in the travel and tourism Industry.  Strong written and verbal communication skills to communicate clearly and effectively with our customers.  Passionate customer-focused attitude and strong negotiation and rapport building skills.  Knowledgeable with ticket portal (will be trained).  Self-motivated, energetic and able to achieve high results.  Good team player to work collaboratively in a team environment.Only Immediate Joiner preferred.

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