Inside Sales Executive

Position: Inside Sales ExecutiveDepartment: Mobility & WellnessLocation: Pune (On-site)Working Days: 6 days a week (Rotational week-offs)Shift Timing: Rotational (Day Shifts)About FridoFrido is a new India D2C brand revolutionizing the way people experience mobility and comfort from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.Role OverviewAs an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers)Key Responsibilities Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces. Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly. Share product videos, brochures, and quotations with customers to aid decision-making. Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets). Follow a structured sales call process discovery, pitch, demo, objection handling, and closure. Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction. Achieve daily/weekly/monthly revenue and conversion targets. Maintain professionalism and empathy in every customer interaction.Skills & Competencies Strong communication skills (English & Hindi mandatory; regional languages are a plus) Sales-driven mindset with high energy and ownership Ability to understand customer psychology and build rapport quickly Experience with CRMs, WhatsApp Business, or sales tracking tools preferred Problem-solving and objection-handling skills Empathy towards elderly or differently-abled customersRequirements Experience: 1–3 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred) Education: Graduate or equivalent Availability: Willing to work 6 days a week with rotational week-offsWhat We Offer Competitive salary + attractive performance incentives Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space Structured training on product knowledge and customer interaction Career growth opportunities into Team Lead / Key Account / B2B Sales rolesInterested Candidate can share their resume to sanobar.s@ ashwin.n@ savio.a@

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