Technical Account Manager

Technical Account ManagerLocation:Remote (Pune, India) Company:Reputed Ecommerce Product-Based OrganizationAre you passionate about building strong customer relationships while solving complex technical challenges?Our client, aleading eCommerce product-based company , is looking for aTechnical Account Manager (TAM)to serve as the trusted technical advisor for their key enterprise customers. This is aremote opportunity , offering exposure to modern SaaS technologies, global clients, and a collaborative environment.What You’ll Do Act as theprimary technical point of contactfor strategic customers, ensuring smooth communication with internal teams. Guide customers onproduct adoption, optimization, and troubleshootingto maximize value and performance. Manage and resolvecritical technical issues , coordinating with engineering, support, and product teams. Conductregular account reviewsto assess performance, identify risks, and recommend improvements. Build deepproduct expertiseto provide best-practice guidance and configuration recommendations. Partner withCustomer Success and Salesteams to drive satisfaction, renewals, and customer growth. Developtechnical documentation, onboarding materials , and training resources for customers. Monitorusage metricsto identify adoption trends and proactively address potential issues. Serve as thevoice of the customer , sharing insights and feedback to shape future product enhancements.What You’ll Need 8–15 yearsof experience inTechnical Account Managementor a related role withineCommerce, Order Management , orSaaSdomains. Strong technical foundation incloud infrastructure ,REST APIs , andfrontend technologieslikeNextJSorJavaScript . Proven ability to manage and resolvecomplex technical issuesin collaboration with cross-functional teams. Excellentcommunication and relationship-buildingskills — able to translate technical details for non-technical audiences. Demonstrated success in drivingcustomer adoption , minimizing churn, and building customer trust. Strongorganizational and multitaskingabilities to manage multiple accounts effectively. A proactive,customer-first mindset , with a knack for anticipating needs and mitigating risks.

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