Sales Manager

Job PurposeThe Cross Sell Specialist will be responsible for developing and executing strategies to maximize cross-selling opportunities across the company’s product and service portfolio. This role requires a strategic thinker with a deep understanding of customer needs and market trends, capable of driving revenue growth through effective cross-selling initiatives.Principal AccountabilitiesStrategic Planning:- Develop and implement a comprehensive strategic plan for the unsecured loan business, aligned with the overall objectives of the organization.Sales Team Management:- Lead and motivate the sales team to achieve targets and revenue goals. - Provide guidance and support to improve sales techniques and strategies. - Monitor sales performance and implement corrective actions when necessary.Dialer Management:- Oversee the dialer team responsible for managing the automated dialing system and optimizing dialing campaigns for maximum efficiency.Centre of Excellence Oversight:- Establish and maintain a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and efficiency.Management Information Systems (MIS):- Ensure the availability and accuracy of critical data and reports to aid decision-making and performance tracking. - Collaborate with the MIS team to develop customized reports as per business requirements.Training and Development:- Ensure adequate training is provided through regular training sessions for new hires and existing employeesQuality Assurance:- Establish quality standards and guidelines for the contact centre operations. - Conduct regular quality checks and call audits to ensure compliance with regulatory requirements and service excellence.Compliance and Risk Management:- Ensure adherence to all relevant regulatory guidelines and internal policies. - Implement risk mitigation strategies to safeguard the company's interests.Stakeholder Management:- Collaborate with cross-functional teams, such as digital marketing, credit, risk and operations, to streamline processes and achieve business objectives.Performance Reporting:- Prepare and present periodic performance reports to senior management. - Analyze data to identify trends, opportunities, and challenges.Desired Profile- Minimum of 7+ years of experience in Cross Sell, with at least 4 years in a leadership role focused on cross-selling. - Bachelor’s degree in business, Marketing, or a related field. MBA preferred. - Strong analytical and strategic thinking skills. - Excellent communication and interpersonal skills. - Proven ability to drive revenue growth through cross-selling. - Proficiency in CRM software and sales analytics tools

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