Customer Account Manager

Role Overview GKN Automotive India is seeking a dynamic and strategic Assistant / Deputy Manager – Commercial to lead customer account management and business development for our West Zone clients, including industry leaders like Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. This high-impact role contributes directly to 30–40% of GKN India’s revenue and volume. You’ll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management. Key Responsibilities Lead pre-RFQ engagement , RFQ generation, quote preparation, and negotiation Drive competitive insights to shape winning proposals Maintain and improve profitability across current and new business Own budgeting, demand planning , and long-range strategy (4YP) Develop and execute customer business strategies Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies Conduct strategic visits to foster customer intimacy and long-term growth Manage pricing mechanisms and settlements Support VAVE, ECN, and resourcing initiatives for cost competitiveness Collaborate with plant teams on supply chain, quality, and overdue issues Maintain costing databases and support MIS reporting Apply global key account management practices and profitability metrics Analyze and leverage competitive intelligence for business advantage Qualifications & Experience Bachelor of Engineering (MBA preferred) 8–10 years in the auto component industry, ideally with Tier 1 system suppliers Core Competencies Strong analytical and reasoning skills Excellent communication and negotiation abilities Collaborative mindset and team leadership potential Assertiveness, decision-making, and persuasive influence Why Join Us? At GKN Automotive India, you’ll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.

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