Head - CRM

Experience: 15+ years in CRM domain within real estate Role Overview Lead and elevate AEHL’s CRM vertical by establishing and scaling end-to-end post-sales operations — from banking, registration and collections to possession and customer engagement. Key Responsibilities •⁠ ⁠Implement SOPs for post-sales operations including billing, collections, registrations, changes, and possessions. •⁠ ⁠Drive team performance to achieve monthly targets for collections, registrations, and handovers. •⁠ ⁠Lead customer conflict resolution with tact, empathy, and professionalism. •⁠ ⁠Engage with homeowners, tenants, and landlords for account reconciliation and recovery. •⁠ ⁠Collaborate with Legal, Finance, Sales, and Engineering teams to streamline processes. •⁠ ⁠Ensure accuracy of data and documentation in the CRM ERP system. •⁠ ⁠Build and mentor a high-performing CRM team with accountability metrics. •⁠ ⁠Identify process improvements to enhance customer satisfaction. •⁠ ⁠Prepare MIS reports and monthly forecasts. Candidate Profile •⁠ ⁠Minimum 15 years of CRM experience in real estate. •⁠ ⁠Strong command over post-sales processes: billing, collections, registration, possession, documentation. •⁠ ⁠Excellent conflict management and interpersonal skills. •⁠ ⁠ERP proficiency mandatory (Farvision, Hi Rise, Zoho, Salesforce or equivalent). •⁠ ⁠Fluent in English and Marathi.

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