Associate Manager Warranty Operations

Job Summary: Warranty OperationsResponsibilities:- Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies. - Manage day-to-day daily operations of the warranty claims processing team - Demonstrate accountability for managing key KPIs and SLAs. - Resolve team`s complex queries on claims validation of warranty claims based on technical knowledge of the commercial automotive & its sub-components. - Perform process/control plan audits for warranty corrective actions and best practices to ensure status is captured and reported with well-defined corrective action plans taken to closure. - Ensure all warranty mitigation and improvement corrective actions are properly documented and verified (evidence of revised documents or on-site reviews) - Coordinate the creation of monthly reports/data collection to improve warranty performance while driving continuous improvement programs (quality incentive programs, quality improvement meetings, etc.) - Perform process/control plan audits for warranty corrective actions and best practices to ensure status is capture and reported with well-defined corrective action plans taken to closure. - Support internal audits and follow up on corrective actions - Ensure common and accepted safety protocols for the quality group are implemented as needed and compliance is maintained - Support and perform other duties/projects as assignedRequired Skills:- Experience in Automotive sector - Knowledge of Automotive components & warranty related issues. - Bachelor’s degree in automotive or mechanical engineering preferred. - Experienced in working in various warranty management applications such as SAP - Team Handeling Experience Mandatory - Good Interpersonal & communication Skills - Computer knowledge with experience with Microsoft Office (Word, Excel, PPT) - Excellent verbal and written skillsEducation/Experience/Skills:Work Experience: 7 - 9 years of experience with at least 5 year’s experience in warranty and service industry, Minimum 5 Years of experience in Team Handeling.Location: Pune- IndiaLanguage: EnglishWorking Shift: Canada Shifts

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