Guest Relations Executive

Job Title: Guest Relation Executive/ Guest Relation OfficerJob Location: BibwewadiAbout the CompanyPrakalp Group entities have been in the real estate industry and has successfully dealt with over 4.5 million sq. ft. of prime real estate, with another 4.5 million sq. ft under proposed development across multi-asset classes.Renowned for its leadership by a team of visionaries and dynamic leadership, Prakalp Group has been dominant at Pune’s Real Estate escenario.The group has also worked in close association and partnership with some of the eminent/acclaimed Real Estate developers in the city /country and has prominent construction projects to their creditsRoles & ResponsibilitiesManage and update customer records to improve future customer service experiencesHandle and resolve customer complaints in a timely and professional mannerAssist customers with inquiries about services and facilitiesTrain staff members on customer service skills and company policiesMonitor customer satisfaction and provide suggestions for improvementsCoordinate with other departments to ensure a smooth guest experienceDevelop and implement strategies to improve the quality of service and product offered to the guestsReview and respond to customer feedback and online reviews in a timely mannerOrganize and manage customer care programs and events to enhance brand image and customer loyaltyWarmly greet guests upon their arrivalManage guest check-in and check-out processHandle and resolve guest complaints and issues promptly and professionallyProvide information about services, facilities, and other amenitiesEnsure high levels of guest satisfactionCoordinate with other departments to ensure high-quality guest serviceCollect feedback from guests and report to the managementAssist in managing guest records and room bookingsContribute to team effort by accomplishing related tasks as neededManage and give instruct to the housekeeping, office boy pantry boy, etc staff.Required SkillsProven work experience as a Guest Relations Executive or similar roleExcellent communication and interpersonal skillsStrong knowledge of customer service best practicesProblem-solving attitude with an eye for detailAbility to handle stressful situations and resolve issues professionallyGood organizational and multi-tasking abilitiesProficiency in English; knowledge of additional languages is a plusDegree in hospitality management or relevant field is preferredExperience3 to 8 yearsPreferred IndustryReal estateContact DetailsContact Number- 9075079835Mail Id- Interested candidates share the resume on above mail id.

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