Technology Specialist-IT Operation Lead

Role- Technology Specialist IT Service, Support and OperationsExperience-7+YearsLocation-PuneEducation-BE/BTECHMust have team lead experienceRole Overview:The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.Key Responsibilities:IT Operations Management:Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.Ensure compliance with organizational standards and security policies.People Management:Lead and mentor IT operations team members, ensuring optimal performance and professional growth.Manage shift schedules, leave planning, and team utilization.Process & Service Management:Implement and adhere to ITIL best practices for incident, problem, and change management.Track and ensure SLA compliance for all IT service requests and incidents.Tools & Technology:Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.Oversee asset lifecycle management, including onboarding, allocation, and disposal.Infrastructure & Network:Maintain and troubleshoot servers, network devices, and connectivity issues.Ensure proper cabling, labeling, and documentation for all IT assets.Continuous Improvement:Identify opportunities for process optimization and automation.Drive initiatives for improving IT service quality and user experience.Required Skills & Qualifications:Proven experience in IT operations and infrastructure management.Strong knowledge of ITIL framework and its practical implementation.Hands-on experience with ticket management tools (e.g., ServiceNow).Expertise in endpoint management, asset management, and network/server administration.Excellent leadership, communication, and problem-solving skills.Regards,Infosys BPM Recruitment team

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