Technical Project Manager – Linux & Networking

Key ResponsibilitiesAct as the primary customer interface during post-sales service implementation, setup, and escalation management.Lead and manage complex technical projects, ensuring timely delivery, risk mitigation, and clear communication with stakeholders.Troubleshoot and resolve highly complex, business-critical customer issues, often involving previously unknown scenarios.Provide expert guidance on Electronic Support Services usage, configuration, and optimization.Collaborate with internal engineering, support, and leadership teams to drive issue resolution and service improvements.Serve as an internal Subject Matter Expert (SME), advising colleagues on customer environments, escalations, and best practices.Maintain high levels of customer satisfaction, particularly with Fortune 100 and enterprise customers under pressure.Continuously develop and maintain technical expertise across infrastructure, networking, cloud, and monitoring technologies.Qualifications & Skills MandatoryBachelor’s degree in a relevant discipline or equivalent professional experience.Minimum 10 years of experience in a senior Technical Project Manager role within an IT support or services organization.Strong hands-on experience with Project Management methodologies and tools.Proven experience working with networking concepts and devices, including firewalls and routers.Demonstrated experience implementing and supporting Linux environments, virtualization, public and private cloud platforms, and monitoring tools (on-premises and cloud-based).Excellent written, verbal, and presentation communication skills in English.Proven ability to work directly with English-speaking enterprise customers, including in high-pressure escalation scenarios.Strong analytical, problem-solving, and decision-making skills with minimal supervision.Good-to-HaveExpertise in one or more Oracle products.Experience with cloud-based services and enterprise cloud architectures.Background supporting Fortune 100 customers or large-scale global enterprises.Relevant project management or technical certifications (e.g., PMP, ITIL, cloud certifications)

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