ServiceNow Specialist

About CybageCybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the world’s largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called Decision Mines for Digital ExcellenceJob DescriptionMust have skills- Strong understanding of ServiceNow architecture and components. - ITSM module expertise is required - Scripting skills JavaScript (Client Scripts, Business Rules, Script Includes) and Glide API (GlideRecord, GlideAjax, etc.) are needed - Form design, UI Policies, UI Actions, Workflow and Flow Designer skills required - Knowledge of REST/SOAP APIs - Knowledge of Roles, ACLs, and Data Policies - ITIL concepts and best practices for ITSM processes.Good to have skillsFlow Designer advanced featuresScript optimization and query performance tuningScoped application developmentRoles & Responsibilities- Build/modify forms, fields, UI policies, UI actions, business rules. - Implement SLAs (definitions, conditions, pause/resume, workflows). - Service Catalog design - Create Catalog Items, Record Producers, Catalog UI Policies, Client Scripts. - Implement flows/sub flows for approvals, notifications, tasking, and escalations. - Use Integration Hub spokes where applicable. - Build event-driven notifications, email templates, and inbound actions.

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