Network Engineer

- The role is responsible for managing customer queries and operations. - This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. - Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. - Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. - Maintain awareness of latest technologies in the domain

Apply Now