Project Manager (Payroll Implementation)

Job Role: Project & Customer Experience Manager Preferred Experience- Payroll implementations & handling clientsLocation: PuneWork Mode: 100% Onsite Role OverviewThe Project & Customer Experience Manager will be responsible for the end-to-end program set up while ensuring a seamless, high-quality experience for clients across all touch points. This rolerequires strong project governance, relationship management, analytical thinking, andcross-functional coordination to ensure successful outcomes and long-term customer satisfaction.● Program Setup: Lead kick-off meetings and customer onboarding by collaborating withinternal teams, clients, and local partners. Create and manage project plans for multi-countrysolution rollout.● Project & Client Management: Coordinate project streams, support review calls, andmanage timelines and workloads to meet key milestones efficiently.● Governance: Ensure strong governance by Drive daily stand-ups, maintain RAID logs, andensure timely reporting (status updates, client reports).● Go-live & Documentation: Manage sign-offs and documentation of project deliverables.● Client Advocacy: Serve as the main point of contact, ensuring client expectations are met bycollaborating with internal and external stakeholders.● Communication & Escalation: Provide regular updates to leadership and escalate issueswhen needed.● Planning & Compliance: Support future implementation planning, prepare Wave Plans, andensure adherence to project management frameworks.Qualification & Experience● Bachelor’s or Master’s degree in Business, Computer Science, or related field.● 10 – 12 years of proven customer &/or project management experience handing clients andproduct implementations● Experience in BPO, HR Tech, SaaS, global service delivery, or multi-country rolloutenvironments.● Experience working in a fast-paced, high-growth, or global environment.● Track record of delivering high-quality, compliant, and scalable solutions.Skills & Competencies required for success● Project Leadership with strong focus on delivering exceptional customer experiences andbuilding long term relationships.● Excellent communication, stakeholder management, and cross functional collaboration skills.● Strong analytical thinking and solution oriented approach

Apply Now