Hiring for (French language/French Expert/French Specialist) Exp: 1-6 yrs

About the jobHello Connections....!!!!Infosys BPM is hiring for a Senior Process Executive/Process Specialist/Process Lead/Senior Process Lead (French language/French Expert/French Specialist) for Pune location.Job Details:Designation: Senior Process Executive/Process Specialist/Process Lead/Senior Process LeadJob Level: JL 2A/3A/4B/4AWork location: Pune (Work from Office)Exp: 1-6 yearsNotice Period: Immediate joinersShift timing: Flexible to work for any shift (24*7)Note: Level of proficiency B2 and above is mandatory.1. Job Responsibilities:- Communicate with relevant stakeholders on day-to-day operational tickets as per SOP. - Deliver on day-to-day process targets in meeting Customer SLAs. - Interact with clients as per business requirements. - Eye for detail and report out quality measures for the process, also flag key risks if any. - Handle process queries and Quality Auditing, upon expertise gained and certification for the same. - Ensure Compliance and controllership. - Follow the governance mechanism established with the client. - Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.2. Technical Competencies:- Fluent in French Language both oral and written. - Should be comfortable working long hours to meet deadlines / support ADHOC business requirements if any. - Strong Customer Service Skills. - Should have good analytical skills and can make decisions based on the situation. - Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations. - Willingness to work in business aligned shifts. - Open to accept changes in work methods or systems to improve performance beyond agreed standards.3. Work experience, Education Qualification & Soft skills:- Masters or Bachelors degree in commerce, business administration or business management is preferred based on businesses aligned. - Minimum B2 level or equivalent Masters degree in French from any renowned university is mandate.4. Work Environment:- Work from office model will be continued post process certification. - Working from outside Infosys offices will imply Camera based security monitoring tool.Interested candidates please share your updated resume and below details to shazia.ahmad@Details:Name:Contact Number:Email I'd:DOB:Total Years of Exp:Relevant Years of Exp:Current/ Previous Company Name:Notice Period:Current Location:Preferred Location:Current CTC:Expected CTC:Flexible for shifts:Graduation:Post-Graduation (If applicable):

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