We are Hiring For Service Desk - Pune

Greetings from Infosys BPM Ltd.,We are hiring for Service Desk in Pune.Please find below Job Description for your reference:Infosys BPM Ltd. is hiring for (Service Desk)- Job Location: Pune - Qualification: Service Desk Full time Graduates - Experience: 1 - 4 YearsJob Description: Senior Process ExecutiveLocation: PuneEmployment Type: Full-Time.Key Responsibilities:- Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage - Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory - General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing - Productivity applications like Microsoft office tools. - Open to work in 24*7 and work from office environment - Analytical problem solvers who will understand issues and to resolve customer issues - Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently - Being proactive and show the utmost respect for customers time - Good time management, ensuring all contacts with customers add value - Work from OfficeMust adhere and non-negotiables:- Excellent in communication. - Need to work on US shift timings. - Need to complete specific and dedicated training programs set by the client. - 24*7 ,flexible shifts100% WFO, no hybridPreferred Qualifications:Any Graduate - Additional certifications in customer service/upskillingPreference will be given to the Immediate JoinersNote: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Thanks & Regards,Talent Acquisition TeamInfosys BPM Ltd

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