Patient Liaison- U.S. Healthcare

Job Description: Patient Liaison- U.S. HealthcareLocation: Pune (Candidates Only)Work Mode: Permanent Remote WorkShift Timing: U.S. Shift (Night Shift) 6:30 pm to 3:30 amEmployment Type: Full-TimeExperience Required: 1.5 to 3 YearsJoining: Immediate Joiners PreferredCommunication: Must have excellent written and verbal communication skillsPosition SummaryThe Patient Liaison serves as a key point of contact between patients, insurance providers, and internal teams. This role is responsible for insurance verification, billing coordination, and patient revenue reconciliation while ensuring accuracy, compliance, and effective communication in a U.S. healthcare setting.Key ResponsibilitiesAct as the primary contact for patients regarding insurance benefits, coverage, and billing inquiriesPerform intake, monthly, mid-month, and secondary Medicaid insurance verifications using Waystar and insurance portalsMaintain and update benefit trackers, benefit summaries, and patient records in Central ReachMonitor authorizations, visit limits, COB, and benefit exhaustionAudit monthly patient statements, identify discrepancies, and support billing resolutionReconcile patient revenue, payment postings, grant adjustments, and billing movementsCreate and manage new patient charts and assigned tasks through Pathways/Task ListsCollaborate with Intake, Billing, AR, and Clinical teams to ensure smooth onboarding and billingEnsure compliance with HIPAA and organizational privacy standardsRequired Qualification & Skills1.5–3 years of experience in U.S. healthcare patient liaison, insurance verification, or revenue cycle operationsHaving Prior experience in ABA = Applied Behavior Analysis (Behavioral Health Billing & Revenue Workflow) would be an advantageStrong knowledge of insurance verification, Medicaid, secondary payors, and grantsStrong attention to detail and data accuracyPatient-focused approach with professional handling of sensitive informationHands-on experience with Central Reach, Waystar, and insurance portalsExcellent written and verbal communication skills in EnglishAnalytical and problem-solving skills related to billing and insurance issuesHigh attention to detail with strong documentation and follow-up skillsAbility to manage multiple priorities in a fast-paced, Night-shift environmentProfessional and confidential handling of patient informationTo Apply:

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