Lead Data Operator

Role OverviewInputZero is looking for a highly motivated and detail-oriented Lead Data Specialist to lead and manage document collection operations while driving operational excellence. This role requires a player-coach mindset, where the individual will lead a team, oversee end-to-end workflows, ensure SLA adherence, and collaborate withcross-functional stakeholders to enhance process efficiency and data quality.The ideal candidate should possess strong leadership skills, operational expertise, analytical thinking, and experience handling data/document management processes in a fast-paced environment.Team Leadership & Management• Lead, mentor, and supervise a team of Data Specialists• Allocate tasks effectively and monitor team performance• Conduct regular 1:1 discussions and provide constructive feedback• Ensure adherence to company policies and professional work culture• Manage attendance, leave schedules, and team availabilityOperations & Delivery• Oversee day-to-day BAU operations and document collection workflows• Ensure all operational tasks are completed within defined SLAs• Act as the primary point of contact for escalations and issue resolution• Provide real-time floor support and ensure workflow continuity• Track operational metrics and drive process efficiency improvementsDocument Collection & Data Handling• Manage end-to-end document collection pipelines from multiple portals and sources• Ensure timely and accurate upload of documents into internal systems• Monitor data connections and proactively resolve failures• Conduct regular audits and validations to maintain data quality• Ensure compliance with documentation standards and processesStakeholder Collaboration• Collaborate with onboarding, product, engineering, and operations teams• Coordinate with external data providers and internal stakeholders• Assist in tracking and resolving system-related issues using ticketing tools• Support cross-functional operational improvement initiativesProcess Improvement & Training• Identify and implement process improvements• Support onboarding, training, and knowledge transfer initiatives• Maintain and update SOPs and workflow documentation• Drive continuous improvement initiatives to optimize productivityRequired Skills & Qualifications• 5+ years of experience in operations, data management, fintech, or financial services• Proven experience in team handling and stakeholder management• Strong analytical and problem-solving abilities• Excellent communication and interpersonal skills• Experience with Jira, Salesforce, Google Workspace, and MS Excel preferred• Strong attention to detail and process adherenceKey Competencies• Leadership & Team Development• Operational Excellence & SLA Management• Data Accuracy & Quality Control• Cross-functional Collaboration• Process Optimization & Documentation• Ownership & Proactive Problem Solving

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