Hospitality Manager

Designation - Hospitality Manager Experience Required - Minimum 7 to 10 yrs in Hospitality Management Qualification - Any Graduate (Preferably in Hospitality management) Responsibilities - 1.Guest Experience & Resident Engagement Ensure top-tier guest/resident experience at all properties—like concierge services, clubhouse operations, visitor handling, and complaint redressal. Build a hospitality culture among on-site teams (security, front desk, maintenance, etc.). Organize community engagement activities , cultural events, and festive celebrations to build a vibrant living experience. 2. Standard Operating Procedures (SOPs) Create and implement hospitality SOPs for services like: Front desk operations Move-in/move-out process Visitor management Service requests Ensure SOP compliance across all sites through audits and training. 3. Vendor & Facility Coordination Coordinate with vendors providing hospitality services: valet, concierge, café, housekeeping (common areas), laundry, etc. Work closely with the Facility Management (FM) team for seamless coordination of soft services. 4. Training & Grooming Train site staff (front office, housekeeping, security) in hospitality etiquette , grooming, soft skills, and communication. Conduct periodic refreshers and workshops on customer-centric behavior . 5. Multi-site Oversight & Audits Visit each site regularly to monitor hospitality standards. Conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation. Maintain a hospitality performance dashboard across projects. 6. Complaint & Feedback Management Set up a streamlined feedback collection mechanism (surveys, apps, helpdesk). Personally handle escalated complaints or grievances to ensure client satisfaction. 7. Branding & Aesthetics Maintain consistent visual aesthetics and branding in common areas—lobbies, reception, lounges, guest suites, etc. Ensure branding aligns with the real estate company’s image of luxury/premium/service excellence.

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