Technical Customer Support Engineer – Embedded & Networked Systems

Location: Pune (Office + Pan-India Travel)Department: Technical Support Experience: 4-6 YearsQualification: B.E./B.Tech/Diploma in Electronics / E&TC / Electrical / InstrumentationRole OverviewWe are seeking a technically strong and customer-focused engineer to support embedded, network-connected industrial systems deployed across nationwide sites.Key Responsibilities• Provide remote and on-site technical support• Diagnose hardware, firmware, communication & network issues• Perform structured root cause analysis (RCA)• Validate RS485 / TCP-IP / RF communication• Analyse logs and diagnostic parameters• Support remote firmware upgrades & configuration• Support installation & system configuration at site• Ensure environmental compliance (IP rating, temperature, grounding)• Log and manage support cases through JIRA• Track, update and close tickets as per SLA• Coordinate internally for escalations• Support preventive maintenance planning• Prepare service reports & MIS documentationRequired Technical Skills• Embedded systems & microcontrollers• Industrial power supplies & LED systems• RS232 / RS485 / Modbus / TCP-IP networking• Basic Linux command-line knowledge• Web-server configuration & IP addressing• Reading schematics & using diagnostic tools• Familiarity with JIRA ticketing tools

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