PEGA Support Engineer

Job Title: PEGA Support Engineer Job Type:Full-time Location: Pune and Gurugram Work regime: Hybrid (2 days/week on-site)Role Purpose: Provide advanced technical support for Pega applications, ensuring system stability, efficient incident resolution, and continuous improvement of application performance.Key Responsibilities: DeliverL2/L3 supportfor Pega-based systems, including: Code investigation and defect resolution. Source code management and version control. Incident handling and service request fulfilment. System restoration and recovery after failures. Perform end-to-end troubleshooting, including scripting, monitoring setup, and implementing workarounds. Create and maintain SOPs/runbooks for operational efficiency. Configure tools and manage infrastructure for smooth application functioning. Collaborate with cross-functional teams to resolve complex technical issues and ensure adherence to best practices.Skills Required: Strong knowledge of Pega platform and application architecture. Expertise in debugging, defect fixing, and performance optimization. Familiarity with infrastructure management and monitoring tools. Ability to work in high-pressure environments and resolve critical incidents quickly.A little about us: Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field. Founded in 1998, headquartered in Atlanta (Duluth), Georgia. Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B. Delivers strategic technology and business transformation solutions globally. Operates through global delivery centers across North America, Asia, and Europe. Provides services for data center migration and workload development for cloud service providers. Awardee of prestigious recognitions including: Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024 Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023 American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023 Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023 Received 3 SBU Leadership in Business Awards Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023

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