Cloud Support Engineer

About Position: We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal. You will help design and implement a scalable, AI-enhanced payment platform, working closely with Product, Architects, and cross-functional teams to deliver solutions that empower nonprofits to focus on their mission. The ideal candidate will have a strong background in payment platforms, API integrations, AI/ML-driven fraud detection, and cloud-native architecture. Role: Cloud Support Engineer Location: Pune Experience: 6 to 8 Years Job Type: Full Time Employment What You'll Do: We are looking for a proactive and technically skilled Cloud Support Engineer to join our team. This role is ideal for professionals currently working at an AWS L5 level or equivalent, with strong experience in supporting production, internet-facing systems. You will be responsible for managing cloud infrastructure, triaging alerts, scripting automation, and ensuring system reliability and performance. Expertise You'll Bring: Support production systems including Windows Server and web application servers. Manage Active Directory and related services. Write and maintain scripts using PowerShell, Bash, VBScript, etc., following company standards. Handle AWS-hosted applications, especially EC2 instances with load balancers. Triage production alerts/outages using detailed runbooks and perform Root Cause Analysis (RCA). Ensure compliance with IT operations best practices: configuration management, change control, security, monitoring, and automation. Collaborate with cross-functional teams with a 2-hour overlap with EST time zone. Strong experience with Windows Server OS and Active Directory. Proficiency in scripting languages (PowerShell, Bash, etc.). Hands-on experience with AWS, especially EC2 and load balancers. Familiarity with GitHub Actions and Jenkins for CI/CD. Solid understanding of IP networking, routing, firewalls, and protocols (SMTP, HTTP, DNS, ICMP). Knowledge of enterprise IT operations concepts and best practices. Excellent organizational and time management skills. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a value-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

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