Admissions Counselor

We are looking for a proactive and growth-oriented Admissions Counselor to support the Admissions (BD) team by handling inbound leads, qualifying prospects, and ensuring smooth lead progression. This is a sales support-focused role where you will act as the first point of contact, assist in understanding learner requirements, and help move leads toward enrollment readiness.Roles and responsibilitiesHandle inbound inquiries across calls, email, WhatsApp, chat, and web forms, ensuring timely response and consistent follow-through until progression to the application stage.Engage prospects in structured discovery conversations to understand their goals, background, readiness to enroll, and decision-making constraints.Present program offerings transparently and confidently, covering structure, duration, fees, certification value, learning outcomes, and expectations.Connect learner needs with relevant program benefits, clearly explaining how the offering aligns with their academic, professional, or career goals.Address questions and concerns around pricing, workload, credibility, timelines, and outcomes with honesty, data, and confidence.Maintain discipline within the pipeline by documenting interactions, tracking next actions, and avoiding stagnant or unworked leads.Proactively generate leads through LinkedIn outreach, referrals, professional networks, and personal prospecting efforts.Follow up consistently and thoughtfully to keep prospects engaged until they enroll, opt out, or move into long-term re-engagement cycles.Take ownership of assigned objective, regularly reviewing performance and adjusting outreach strategies to stay on track.Maintain accurate and up-to-date records in CRM systems, ensuring visibility into lead status, conversations, and outcomes.Identify early signs of drop-off and attempt revival before leads age out of the active funnel.Adhere to ethical communication practices when providing information about programs.Follow responsible marketing practices by aligning all interactions with data privacy norms, respectful communication standards, and culturally sensitive messaging across regions.Work closely with the Admissions, IT, Data, and Academic teams to ensure enrolled learners experience a smooth handover, complete documentation, and a seamless onboarding journey.Share insights, concerns, and patterns observed in learner conversations with Marketing and internal teams to continuously improve messaging, targeting, and program positioning.Required Skills:Sales orientation with a willingness to learn and growGood communication and interpersonal skillsBasic understanding or willingness to learn product knowledge (EdTech preferred)Ability to handle multiple leads and follow structured processesStrong communication & listening skillsBasic counselling abilityUnderstanding of sales funnel / lead progressionProblem-solving approach for learner queries

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